Introduction
Welcome to Team Raha Kilimanjaro. We are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect personal information from you in a variety of ways, including when you book a trek, subscribe to our newsletter, or contact us for an inquiry. The types of personal information we may collect include:
- Personal Identification Information: Name, email address, phone number, nationality, and passport details.
- Health Information: Medical conditions, dietary restrictions, and other health-related information necessary to ensure your safety on the trek.
- Booking Information: Flight details, travel insurance information, and emergency contact details.
- Website Usage Data: Non-personal information such as your IP address, browser type, and pages visited, collected through cookies to improve our website experience.
How We Use Your Information
We use the information we collect for various purposes, including:
- To process your booking and manage your trek.
- To communicate with you about your trip, including sending confirmations and updates.
- To ensure your health and safety during the climb.
- To comply with legal and regulatory requirements (e.g., park authorities).
- To improve our website and services.
- To send you marketing communications, if you have opted in to receive them.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and we take reasonable steps to protect it from unauthorized access, disclosure, alteration, or destruction.
Sharing Your Information
We do not sell, trade, or rent your personal identification information to others. We may share your information with trusted third parties who assist us in operating our business, such as the national park authorities for permits or our ground crew for operational purposes, so long as those parties agree to keep this information confidential.
Your Rights
You have the right to access, update, or request deletion of your personal information. If you wish to exercise any of these rights, please contact us at our official email address.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this Privacy Policy periodically for any changes.